The strong competitiveness imposed by the markets obliges the companies to be more efficient. The majority of them seek to optimize their operation for : - on the one hand to be more customer oriented, and : - in addition to produce more value at cost which are equivalent or even less. Moreover, new potential candidates arrive on the market, in particular in Asia, and prepare themselves for being ultra competitive and to have business processes controlled and optimized. Business Process management brings the answer necessary to the improvement of the efficiency of the company. CMMI, Six Sigma, Lean... all the methods are good to become a competitive company, with the proviso of giving time and the necessary means.

This increased competitiveness, leads the companies to investigate new tracks making it possible to optimize their operations.

To formalize, model and analyze make it possible to identify all the tracks of improvements to make the business processes more effective. The tools of the market bring all the functions of piloting which the companies need to control growth and abnormal operations. What could be more natural than to bring the means of understanding why the processes are not powerful ? The performance of the company makes its reputation on the market, and thus its success.

A rich book of almost 150 diagrams and illustrations to make the comprehension of the BPM easier to all the readers. Which techniques to improve the business processes ? Why the BPM and the SOA are complementary ? Are the BAM and BSM tools a means of carrying out a good operational piloting ?

A genuine guide for business process management, from the definition to the choice of the tools to accompany the BPM/BPT approach.