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Juan Carlos Zagaceta-García , « Service firm innovation. Disaggregated sectoral classification analysis for Mexico »

Leonel Corona-Treviño , « Challenges for service innovation in developing countries. The cases of Mexico and Latin America »

Magali Dubosson, Emmanuel Fragnière, Anne-Sylvaine Héritier, Samuele Meier, Charles Wainwright , « Fostering "co-socialization" between patient and nurse to mitigate the risks of digitalizing health care services »

Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj , « Public service innovation networks (PSINs). An instrument for collaborative innovation and value co-creation in public service(s) »

Gilles Paché , « Service innovation in historical perspective. The case of "platforming" »