Summary : The Nordstrom Way : Review and Analysis of Spector and McCarthy's Book
Éditeur: Business Book Summaries
201642 pagesISBN 9782511044155
Format: BrochéLangue : Anglais
The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company". This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer...
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